Customer-First Service Delivery Lead

Transaction Junction (Pty) Ltd. is seeking a Service Delivery Manager to advocate for customers, oversee service delivery, and coordinate internal and external teams to ensure high-quality IT service performance. The role focuses on managing service quality, SLA adherence, and incident resolution, with strong emphasis on communication and leadership to drive continuous improvement. Based in South Africa, the position involves collaborative operations across the company. J-18808-Ljbffr