Cloud Contact Center Manager

Join a technology-driven environment where youll lead voice technology operations, improve platform performance, and support customer engagement solutions. Key Responsibilities Manage and optimise cloud contact centre (CCaaS) and voice platforms Oversee inbound and outbound dialer campaigns, including predictive, progressive, and preview dialing Manage SIP, VoIP, IVR, call routing, carrier connectivity, and telephony integrations Lead cloud migrations, implementations, platform upgrades, and te…