ITSM Process Architect: ServiceNow & Compliance

Malayan Banking Berhad (Maybank) in Singapore is seeking a seasoned ITSM leader to drive ITSM initiatives, align local processes with group standards, and deliver ServiceNow ITSM capabilities to support regulatory compliance and operational effectiveness. You will map processes, configure workflows, lead stakeholder adoption, and monitor KPIs, overseeing UAT and cutover activities to ensure smooth deployments and sustainable improvements. J-18808-Ljbffr