Customer Care Representative

POSITION DESCRIPTION JOB TITLE : Customer Care Representative GRADE : AM-II DEPARTMENT : Branch Banking LOCATION : Branch SUB-DEPARTMENT : TYPE OF POSITION : Full-time REPORTS TO : Branch Operations Officer REPORTING INTO NA ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as ‘privileged customers’ of Ujjivan and play an active role in improving customer retention rates . The incumbent will work on addressing all customer…