Lead Front Office Attendant

: POSITION SUMMARY: Deliver friendly, professional service to guests as they check-in and check-out of the property. Ensure guest satisfaction in pleasurable and difficult situations. ESSENTIAL FUNCTIONS: Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an awareness of rate levels to be sold on a daily basis and the occupan…