PM Guest Service Agent

PM Guest Service Agent Reports to: Front Office Manager To consistently and professionally perform all front desk duties in accordance with hotel and brand standards. THIS IS A 2ND SHIFT POSITION, WHICH IS 3PM TILL 11PM. Maintain complete knowledge of correct maintenance and use of equipment. • Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation and organization of front desk work area. • Hotel features/services and hours of operation. Daily hou…