AWS Amazon Connect Engineer

Roles and Responsibilities - Design, develop, and optimize Amazon Connect contact flows, routing profiles, queues, and workflows. - Develop IVR/IVA solutions and integrate Amazon Lex bots with Amazon Connect. - Build serverless solutions using Lambda, DynamoDB, S3, and API Gateway. - Integrate Amazon Connect with CRM and enterprise applications. - Configure and troubleshoot PSTN, SIP, DIDs, call routing, and call quality. - Implement contact event streaming and analytics using Kinesis. - Config…