IT Application Support Analyst (Rotational 8 hours shift)

Responsibilities: Oversee application and production support for enterprise systems, maintaining service continuity and operational efficiency. Coordinate incident management processes, including issue assessment, prioritisation, escalation and resolution within agreed timelines. Investigate application and infrastructure failures through technical troubleshooting to minimise operational disruptions. Perform system monitoring and log analysis using Grafana and Kibana/OpenSearch to detect anomal…