Descripción
Position Summary:The Applications Engineer is responsible for providing technical support to the Sales force, working together to determine the best product for meeting the Customer application. They will recommend potential development projects that support new business.Duties & Responsibilities:• Based on an understanding of field application, design fabric structures, seams and finishing requirements for nonwoven customers.• Customer Interface: o Field questions ranging from product and installation methods, to asking for input to gain experience with how our products have run. o Supply design style information and product specifications. o Trouble shoot fabric issues, create dialogue to determine how best to approach a problem, provide direction either in person or by phone• Customer visits, updates, technical discussions, seminars o Meet with the customer to establish credibility, trust and create another connection within Albany Internation (Allemagne, Autriche, Suisse) o Observe the machines and watch the fabric operate in the environment o Provide follow up to trouble shooting, problem solving , o Show samples, explain data, see the solutions in person, • Perform Field service: on machines, during installations, and to assist with trouble shooting, o Take measurements using tools such as permeability testers, tensiometers, caliper gauges, and or/assist service engineers with on machine measurements. o Draw out machine schematics or line drawings of machine operations. o Establish an understanding of how our fabric interfaces with application o Learn what the customer faces when using our products and apply that knowledge to product design, enhancements, troubleshooting and in making application recommendations. o Become proficient at knowing what causes our products to operate successfully or incorrectly and apply that to specific customer needs.• Follow up on customer irritations, complaints, and corrective actions and either through sales or personally pro