Support Delivery Lead

Key Responsibilities: Lead daily L1/L2/L3 support operations for MES systems, ensuring SLA-driven execution. Act as the escalation point for critical support issues and ensure swift resolution and communication. Collaborate with technical, QA, and business teams for root cause identification and resolution. Drive RCA (Root Cause Analysis) processes and follow up on corrective and preventive actions. Develop and maintain a knowledge base aimed at automating solutions for recurring tickets. Lead …