Service Desk Analyst

Summary of the role and description of the team As a Service Desk Analyst, you are responsible for providing first-line support to our clients via phone and email. Your primary tasks involve resolving inquiries and technical issues related to the iBabs product suite in a timely and professional manner. This role requires strong communication skills, a customer-centric approach, and the ability to troubleshoot problems efficiently. Besides resolving requests and issues from customers and colleag…