HEAD: CALL CENTRE PERFORMANCE & OPTIMISATION

HEAD: CALL CENTRE PERFORMANCE & OPTIMISATION East London – Office Based | Outside East London – Remote The core focus of the role is to drive overall performance, efficiency, quality and growth of the Student Enrolments function. Total no. of sub-ordinates – 70. The role combines commercial sales leadership, data-driven performance management, operational discipline, process optimisation, technology adoption and people leadership to consistently achieve agreed enrolment, conversion, productivit…