Service Desk Team Leader

We are looking for a proactive and customer-focused Service Desk Team Leader to support the day-to-day operations of our service desk team within a Managed Service Provider (MSP) environment. Reporting to the Service Desk Manager, you will be responsible for ensuring high-quality service delivery, mentoring team members, and driving performance through effective leadership and data-driven decision-making. Team Leadership & Support Act as the first point of escalation for technical and customer …