Regional Monitoring Lead — Proactive End-User Experience

Ejamerica is seeking a Monitoring Lead to own detection and analysis across the regional environment. You will monitor Nexthink dashboards and campaigns, perform root cause analysis, and drive proactive remediation while acting as the escalation point for Service Desk and WT Engineering. The role demands deep experience with Windows, macOS, VDI, and strong data analytics, with calm, operational mindset under pressure. Global collaboration and regional reporting are core aspects of the job. J-18…