Salesforce Service Cloud Lead

Salary: £50,000 - 75,000 per year Requirements: Extensive experience leading end-to-end Salesforce Service Cloud transformation programmes and customer service modernisation initiatives. Deep understanding of customer service operations, including contact centre and call centre operations, case management, omnichannel service, workforce productivity, knowledge management, digital self-service, customer support operating models, and service metrics and performance management. Proven ability to e…