Senior Application Support Analyst | SAP, Salesforce and ITIL

This hands-on application support role focuses on investigating and prioritising business application incidents across SAP and Salesforce, managing priority escalations, and supporting testing and software release cycles. It suits an experienced support analyst who can distinguish system issues from operational business-rule issues and communicate clearly with technical teams, business users and vendors. Key responsibilities Investigate, triage and resolve ICT incidents and service requests fro…