Customer Resolution Supervisor

Pertemps are recruiting on behalf of our client for a Customer Resolution Supervisor to take ownership of a specialist team handling high-level customer escalations, payment disputes, refunds, chargebacks and warranty claims. This is an opportunity for someone who enjoys being at the heart of the action. Someone who can support their team through challenging cases, build strong relationships across a business, and find smarter ways of working when processes need improving. What you'll be respon…