2nd Level IT Supporter

2nd Level IT Supporter (m/f/d) Freelance/temporary employment for a project Zurich Start date: asap Reference number: 896777/1 Responsibilities * Identify, evaluate and prioritize user problems and complaints; create and assign problem tickets using ticketing system (Service-Now) * Analyze customer problems and formulate plans of resolution, utilize all technical resources to solve user problems * Perform routine software and/or hardware installations, updates, and upgrades following establ…