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Senior Technical Executive (Call Centre)

SJ

Singapore📅 27/10/2026

Descripción

Senior Technical Executive (Call Centre) Lead the day-to-day operations of a 24/7 Facilities Management Call Centre , ensuring service excellence across multiple client hotlines. You'll supervise a team of call centre agents, manage escalations, monitor performance dashboards, and drive continuous improvements in service quality and customer experience. Key Responsibilities Lead, coach and support a team of call centre agents in a shift-based environment. Monitor call centre performance and ens…
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