Service Desk Agent

Stefanini is hiring Service Desk agents experienced with IT support to join one of our clients. Project duration: 6 months Work model: hybrid or remote Work schedule:availability to work 24/7 Role Responsibilities: - PUC (Single Point of Contact) with the end user, receiving interactions through the different channels agreed with the customer: telephone, ticket, portal, etc. They must be able to collect all the information needed to resolve incidents or deal with customer requests correctly. - …