Customer Retention Manager (Customer Success)

Our client is an award winning provider of enterprise level websites, intranets, portals and digital transformation solutions, and is well known in the public sector for its scalable software and creative solutions. As the business grows, they want one person to own customer success across the whole lifecycle: the person every customer feels heard and supported by, and the reason they stay. What you'll do * Build trusted relationships with customers and their executive sponsors, and understand …