Director, Customer Service Operations – Manufacturing

Reser’s Fine Foods, Inc. is seeking a Director, Customer Service to lead service operations supporting our manufacturing and prepared foods business. This role oversees a multi-site customer service team serving retail, foodservice, and club customers across North America. You will design and refine order-to-delivery processes, manage KPIs, and resolve escalations to ensure on-time, accurate fulfillment. Partner closely with sales, operations, supply chain, and quality to improve fill rates, re…