Dispute Resolution Coordinator - 12-month fixed term contract

Job Description The Dispute Resolutions Coordinator at TAL ensures the effective management of escalated complaints through Internal and External Dispute Resolution (IDR & EDR) processes, delivering an independent, transparent, and fair approach in line with regulatory and legislative requirements. The role supports governance and compliance by overseeing complaint triage, registration, acknowledgment, and allocation, as well as conducting quality assurance, reporting, and root cause analysis. …