Senior Manager, Scams Triage & Prioritisation (Hybrid)

The Australian Financial Complaints Authority in Sydney seeks a Senior Manager, Triage, Assessment & Prioritisation (Scams) to lead the TAP function for the Australian Scams Ombudsman. You will shape the front door of our dispute resolution service, establishing the operating model, priorities and assurance framework to ensure timely, fair assessments and effective pathway decisions. This foundational leader role focuses on building a high-performing, scalable team, coaching managers and J-1880…