Intraday & Incident Analyst

The Intraday and Incident Analyst is responsible for reacting to demands of inbound traffic in customer service whilst coordinating customer or business impacting incidents through to resolution. The role is essential in supporting the Resource & Operational teams to ensure that short-term forecasts and short-term plans are delivered to give our customers outstanding access levels to return a world class tNPS score while balancing employee engagement and driving revenue opportunities. This role…