Customer Experience Operations

As a CX Operations Manager – Social & Category Operations, you will be responsible for managing customer experience across Scapia's social media channels and overseeing the day-to-day operations of an assigned business category. You will drive end-to-end resolution of customer complaints, govern external partner performance and coordinate effectively with internal and external teams. Key Responsibilities: Social Media & Escalation Management Own end-to-end resolution of customer complaints acro…