Complaints Handler

The Case Handler is responsible for managing customer complaints from initial assignment through to final resolution, ensuring outcomes are fair, timely, and aligned with regulatory expectations. The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and compliance. £30,000 - £34,000 (DOE) Monday - Friday no weekends. Key Responsibilities Take full ownership of complaints from allocation through …