Head Of Front Office And Risk - Client Services H/F

Your mission FO & Risk domain management - Making sure 100% of the FO & Risk domain tickets are allocated to the analysts according to client SLA commitments - Enabling Analyst to resolve Tickets according to SLAs (time to acknowledge, time to deliver) - Capacity & tickets KPIs reporting to CS & RM management - Continuous Improvement : identifying initiatives, organizing POCs, sharing them with the CS & RM management team Team management & people development - Recruit, mentor and coach the team…