IT Enterprise Technician I

Basic Purpose The IT Enterprise Technician I provides technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications and hardware. Responsibilities Essential Duties and Responsibilities Assist in response to end-users' inquiries regarding technology issues. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues. Use incident management database and t…