Service Desk Team Leader with Dutch

Service Desk Team Leader with Dutch Miejsce pracy: Warszawa Twój zakres obowiązków Lead, support and coach a Level 1 Service Desk team delivering multilingual IT support. Provide hands-on technical guidance to Service Desk Analysts and support them in resolving incidents and service requests. Own and manage escalations, including cases that require broader IT expertise and confident stakeholder communication. Step in to handle end-user contacts via phone, email, chat or web channels when operat…