Descripción
Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light. Within walking distance of Central Station, Van Abbemuseum, and Strijp-S, the hotel is ideal for both business travellers and weekend escapes. As a Night Front Office Host(ess), you are the face of the hotel during the overnight hours, ensuring a smooth and secure operation while delivering warm, attentive service to our guests. You will manage late arrivals, early departures, and overnight guest requests, while maintaining a calm, organised front desk environment. This role is key in ensuring guest satisfaction, safety, and operational continuity throughout the night. The position offers a minimum of 15 hours per week, making it ideal for those seeking flexibility or a part-time schedule. Responsibilities • Ensure a smooth overnight operation of the Front Office, maintaining a safe and welcoming environment • Manage late check-ins, early check-outs, and all guest requests during the night shift • Handle administrative tasks such as night auditing, reporting, and system updates accurately • Respond to guest inquiries across phone, email, and face-to-face communication • Maintain professional communication with guests and colleagues to ensure seamless service • Monitor hotel security and safety procedures in line with brand standards • Collaborate with housekeeping and other departments to prepare for the next day's operations Essential Requirements • Strong communication skills in English (written and spoken) • Ability to work independently and remain calm during night shifts • Highly organised with strong attention to detail • Responsible and proactive mindset with a focus on guest experience • Eligible to work in the Netherlands Preferred Requirements • Previous experience in Front Office or night audit roles • Familiarity with hotel systems (PMS) • Basic accounting or reporting experience is an advantage • Dutch or any additional