Madrid Team Lead, Customer Success — Player-Coach

osapiens is seeking a Team Lead, Customer Success in Madrid to lead a 6–8 member CS team and personally manage a small portfolio of strategic accounts (~25% of time). You will drive retention and expansion, escalate effectively, train the team, and shape renewal processes while collaborating with Sales, Product, Support, and Engineering. You will build a high-performing, consultative CS function, balancing hands-on work with leadership, and work from our Madrid office with up to 2 days home J-1…