Guest Care Supervisor

Job Description Insight Global's client, a national quick-service restaurant brand, is seeking a Guest Services Supervisor to lead its contracted guest care agent team onsite at its Jacksonville headquarters. This is a balanced role, roughly half people management and half hands-on QA, reporting, and process improvement. The supervisor will partner with the Guest Services Analyst to rebuild agent SLAs, launch a QA program, and improve email and chat macros, with real ownership over how the team…