Group Lead - operations

We are seeking an experienced Group Lead – Operations to oversee and manage a team within our operations unit. The ideal candidate should come with a strong background in BPO operations (inbound preferred) and possess proven team handling experience . This role requires a leader who is process-oriented, result-driven, and capable of ensuring the team meets performance metrics while delivering high-quality customer service. Key Responsibilities: Lead, supervise, and mentor a team of associates t…