Service Desk Analyst (Windows 7, ITSM, HEAT) (KZN Onsite)

ENVIRONMENT: A dynamic Internet Service & Network Specialist is seeking a meticulous & strong technical Service Desk Analyst to join its team at its KwaZulu-Natal division. Your core role will focus on extracting/analysing raw data to create reports and present to management teams, SDM and customers. You will provide 1st Line technical support to users, managing incidents, service requests, and customer queries through the Service Desk. The role is responsible for logging, prioritising, resolvi…