Manager, Triage, Assessment & Prioritisation, Scams

Job Description Lead a team helping consumers navigate scam complaints when they need support most. We’re looking for an experienced people leader to join our Triage, Assessment & Prioritisation (TAP) function and lead a team responsible for assessing scam complaints and directing each complaint to the right pathway. This is an opportunity to combine leadership, investigative and dispute resolution experience with meaningful work supporting people impacted by scams. This is a hybrid role workin…