Technical Support Analyst

Key Responsibilities Provide remote technical support via telephone, email and chat . Diagnose and resolve faults across VoIP, IPPBX, broadband, connectivity and network environments . Troubleshoot VoIP platforms including Yeastar, 3CX, Bicom, IPECS and IP Voice . Support telecoms hardware including Yealink handsets, DECT devices and headsets . Troubleshoot broadband, mobile broadband and leased-line connectivity. Diagnose router, switch, Wi-Fi and LAN-related faults. Analyse call quality, conn…