SAP Service Cloud Lead (Melbourne, Australia)

Key Responsibilities Lead fit-to-standard and detailed-design workshops for customer-service capabilities. Own Service Cloud solution model, business configuration standards, roles/security, workflows, statuses and approvals. Define functional specifications for integrations, reports, enhancements, forms, conversions and workflows. Coordinate dependencies across identity, integration, development, migration and testing teams. Review configuration/development and lead functional quality, defect …