Network Technician

The Tier 2 Network Technicians respond to incidents, triage issues identified by automation, plan for future enhancements for the team, and document their work in ServiceNow, the system of record. The selected candidate will be responsible for ensuring that the team has gathered information needed to work without vendors as well as related teams when escalating to engineering for solutions to issues that have been observed. The selected candidate is expected to be able to coordinate maintenance…