Descripción
About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in. We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey —and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence Amplify). We operate a global remote workforce driven by our core values . Location: Remote, preference for Netherlands, United Kingdom, Ireland, Spain or Portugal. Key engineering and product teams are based in these locales. About the Role Maze customers need to reach the right participants and trust the quality of the people taking part in their studies. Recruitment is a critical part of research. We’re looking for a Senior Product Manager to own the recruitment and panel experience at Maze. You’ll help shape how customers recruit and manage participants across unmoderated, moderated, AI-moderated and future research experiences. This is a highly cross-functional product area that sits at the intersection of product, operations and our panel partner ecosystem. You’ll work in a trio with Engineering and Design while partnering closely with our Panel Operations team, GTM, Customer Success, Research Partners and other product teams. You’ll own the customer and participant experiences as well as the systems behind them, helping Maze deliver a recruitment experience that is high-quality, reliable and able to scale with increasingly complex customer needs. You’ll work on: Own and evolve the roadmap for recruitment and participant management across Maze. Improve participant quality by building stronger feedback loops, quality signals, filtering and experiences that reduce confusion for participants. Make it easier for customers to recruit the audiences they need across different study types, including more complex enterprise use cases. Use data and customer insights to understand panel performance and identify gaps in participant supply, quality and fulfillment. Partner with Panel Operations to continuously improve the tools, workflows and handoffs used to fulfill recruitment requests. Help evaluate and onboard new panel partners and identify where deeper integrations can improve quality, coverage or efficiency. Develop smarter ways to route studies to the right participant supply based on customer and study needs. Stay close to the operational side of recruitment so product decisions are grounded in how participant fulfillment actually happens. Partner with Sales, Customer Success and Research Partners to understand customer needs, recruitment feasibility and opportunities to improve the recruitment experience. Define and measure success across participant quality, fulfillment and the overall recruitment experience. You should apply if: You have experience as a Product Manager or Senior Product Manager owning meaningful product areas from discovery through execution. You’re highly autonomous and comfortable taking a problem, creating structure around it and driving it forward without waiting for perfect direction. You’re a clear, structured communicator who can bring others along in how you think about a problem, recommendation or decision. You’re comfortable working on products that span software, operations and external partners rather than living entirely within a single product surface. You’re comfortable getting close to operational workflows and using what you learn to make better product decisions. You have strong product judgment and can make thoughtful tradeoffs when there isn’t a perfect answer. You’re experienced partnering closely with Engineering and Design to take products from discovery through delivery and iteration. You think in systems and look for scalable product solutions rather than one-off workarounds. You’re comfortable balancing customer experience, business needs, operational realities and technical constraints. You thrive in an environment where you can move quickly, make decisions