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Customer Operations Lead

Container Exchange

East Brisbane, Brisbane📅 25/10/2026

Descripción

Summary: The Customer Operations Lead is accountable for coordinating COEX’s customer service operations and strengthening the performance of its outsourced contact centre. The role oversees service performance, coordinates escalated issues and complaints, identifies improvement opportunities, and brings internal and external stakeholders together to deliver timely, consistent and high-quality customer outcomes. Working closely with COEX’s contact centre provider and operational teams, the role…
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