RPA Consultant

• 7 to 10 years of experience in BPO / ITES / Tech support transformation roles with a proven record of AI and tool optimization projects. • Strong understanding of CRM platforms, digital tool ecosystems, and CX metrics. • Hands-on experience in AI/ML solution design, automation, and deployment is a big plus. • Excellent client-facing and stakeholder management skills. • Strong program management and analytical mindset. • Experience working with cross-functional teams (Operations, Product, IT, …