Service Desk Technician

About The Role We’re searching for customer-focused Service Desk Technicians to join our company. You’ll be the first point of contact ensuring users IT issues are resolved while delivering excellent customer service. Responsibilities will include: Troubleshooting & investigating IT-related issues over the phone Deliver a high-level of customer service Log & resolve IT tickets and escalating to cross-functional teams as required Collaborating with other vendors and service providers Sharing les…