ICC Call Handler - Broughton, Preston

Job summary This is a vital role where you will initially start your training as an ICC Call Handler in one of our contact centre areas - 999, 111 or Patient Transport Services, overtime being placed on conversion courses & trained in all three areas.As a Call Handler you will be the main point of contact for the person at the other end of the line. Manage a variety of calls from a wide range of different patients with care and compassion Complete patient assessments over the phone Where applic…