Analyst II Infrastructure Services

Job Description: Key Responsibilities Support and troubleshoot enterprise macOS endpoints , including performance, application, OS, network, security and user/profile issues. Support both Apple Silicon and Intel-based Macs and macOS upgrades/readiness. Work with endpoint management platforms such as Jamf Pro, Microsoft Intune or equivalent MDM/UEM tools . Use Nexthink for device health, performance, application and employee-experience monitoring. Develop and maintain Nexthink Investigations, Da…