Public Service Transformation Lead (Contact Centre)

Public Service Division

Singapore1.440-2.160 SGD📅 7/11/2026

Descripción

The Public Service Division is seeking a Manager/Assistant Manager for the Contact Centre Operations and Planning team in Singapore. You will help transform contact centre operations through technology and citizen-centered service, reporting to the Assistant Director. Responsibilities include shaping transformation strategy, coordinating with government agencies, and implementing KPI-driven improvements to service delivery during peak periods and across channels. J-18808-Ljbffr

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