Descripción
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.Job OverviewAssignment DescriptionWe are looking for a senior, business-oriented Transformation Expert with deep expertise in operations and customer service, strong technical understanding, and proven experience driving large-scale business transformation.You will play a key advisory role in challenging and developing a three-year transformation strategy for a complex operations and customer service organization. The focus is on improving productivity, efficiency, scalability, and customer experience through process development, automation, advanced analytics, generative AI, and modern technology.The role requires someone who can translate strategic vision into practical, prioritized, and achievable actions.What You Will Work On Define the future operating model, including processes, customer journeys, workflows, roles, responsibilities, competencies, organization, and technology. Challenge existing assumptions, priorities, organizational structures, and transformation plans. Identify opportunities to improve efficiency through process optimization, automation, advanced analytics, generative AI, and emerging technologies. Evaluate how leading-edge AI can improve business performance, customer interactions, and operational processes. Assess business benefits, investments, technical and organizational dependencies, feasibility, and time to value. Identify the capabilities, skills, resources, and decisions required to enable transformation. Develop a prioritized three-year roadmap with milestones, measurable outcomes, ownership, and follow-up. Translate the roadmap into a realistic implementation and benefits rea