Technical support

[Skills & Assignment] Provide expert-level support for accounting software applications on both MacOS and Windows platforms in a BPO / KPO / Tech Support environment Troubleshoot and resolve user-reported issues promptly and efficiently. Identify bugs, installation and uninstallation of software and accounting Issues with the Mac or Windows system Familiar with system troubleshooting steps, finding windows or mac logs etc Create and update escalation logs / training documentation for both MacOS…