Customer Experience Analyst

About the Role Our client, a leading financial services institution, is seeking a meticulous and analytical Customer Experience Analyst to join their innovative team in Pretoria, Gauteng . This role is crucial for understanding and enhancing the customer journey across all touchpoints. The ideal candidate will possess strong analytical skills, a keen eye for detail, and a passion for data-driven decision-making to improve customer satisfaction and loyalty. You will be responsible for collecting…