Descripción
Your responsibilities: \* Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash. \* Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs. \* Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially -- laying the foundation for smooth operations. \* Collaborate closely with the logistics team to make sure our customers receive their deliveries on time. \* Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers. \* Maintain and regularly update customer platforms -- keeping digital touchpoints clean, current and reliable. \* Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication -- both written and verbal. \* Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution. \* Keep customers in the loop about order progress, solve problems before they escalate, and make sure they feel supported at every step. \* Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations. \* Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process. \* Use project management skills to analyze data, identifying ways to improve service and efficiency. \* Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices. \* Keep track of outstanding customer payments and work toward timely resolution -- with a focus on maintaining strong customer relationships. Your background: \* Commercial or technical apprentices